Identified - Dear Eftsure customers,

We'd like to let you know that our UK phone line is temporarily unavailable. In the meantime, we will be using our Australian phone line to call suppliers.

Our team is ready to help with any questions or support you need. We'll let you know as soon as the UK line is back in service.

Thank you for your patience and understanding.

Kind regards,
The Eftsure Team

Oct 23, 2026 - 08:17 AEDT
Customer Portal Operational
Dashboard Operational
Supplier Onboarding Operational
Supplier Management Operational
Payments Review Operational
Reports Operational
Document Library Operational
Help Operational
Supplier Functionality Operational
Supplier Portal/ Forms Operational
Supplier Mailout Operational
Bank Overlay Operational
APIs Operational
Sandbox Operational
Eftsure Telephony System Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Nov 8, 2026

No incidents reported today.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

Completed - The scheduled maintenance has been completed.
Nov 6, 01:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 00:00 AEDT
Scheduled - Please expect an outage to all services in Sandbox environment.
During this window the database service in these environments will be unavailable for use.

Please avoid using this environment for any scheduled testing or other maintenance activities in this window.

Oct 29, 14:27 AEDT

Nov 5, 2026

No incidents reported.

Nov 4, 2026

No incidents reported.

Nov 3, 2026

Resolved - This incident has been resolved.
Nov 3, 10:26 AEDT
Update - We are continuing to monitor for any further issues.
Nov 2, 14:06 AEDT
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 2, 14:06 AEDT
Identified - The issue has been identified and a fix is being implemented.
Nov 2, 12:48 AEDT
Investigating - For some customers, Commbiz bank overlay is not working due to changes made to the online banking screens by Commonwealth Bank
Oct 30, 10:41 AEDT

Nov 2, 2026

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

Oct 29, 2026

No incidents reported.

Oct 28, 2026

No incidents reported.

Oct 27, 2026

No incidents reported.

Oct 26, 2026

No incidents reported.

Oct 25, 2026

No incidents reported.