Technical issue with the resending feature for onboarding

Incident Report for Eftsure

Resolved

Dear Eftsure customers,

The earlier issue affecting the resend onboarding feature has been fully resolved.

We appreciate your patience and understanding throughout the process. If you have any further questions or notice anything unusual, please don’t hesitate to reach out to our support team.

Thank you for bearing with us.

Sincerely,
The Eftsure Team

Posted Jan 13, 2026 - 18:02 AEDT

Identified

Dear Eftsure customers,

We are currently experiencing a technical issue with the resending feature for onboarding within the customer portal. Our engineering team is actively investigating the root cause and working to restore functionality by tomorrow.

We apologise for the inconvenience and appreciate your patience.

Sincerely,
The Eftsure Team

Posted Jan 13, 2026 - 16:20 AEDT

This incident affected: Customer Portal (Supplier Onboarding).