Elevated Database Load - Performance Degradation

Incident Report for Eftsure

Resolved

This incident has been resolved.

Posted Jul 06, 2026 - 12:19 AEST

Monitoring

We have applied mitigations to reduce database session load and are monitoring for stability. Some customers may still experience intermittent slowness while conditions normalise. We will provide a further update within 30 minutes.

Posted Jul 06, 2026 - 11:51 AEST

Identified

We have identified elevated database session counts on our primary database as the cause of degraded performance. Customers on larger plans or with higher transaction volumes may be experiencing slow load times and intermittent timeouts. Our engineering team is working on a resolution.

Posted Jul 06, 2026 - 10:47 AEST

Investigating

We are currently investigating reports of slow performance and request timeouts affecting some customers. Our team is actively looking into the issue.

Posted Jul 06, 2026 - 10:19 AEST

This incident affected: Customer Portal (Supplier Management, Payments Review).